Consistent with our mission, "Connecting People Across Language and Culture", MasterWord combines the best in human talent and language technology and is driven by heart, excellence, and integrity, fostering continual learning and a commitment to give back to the communities we serve.  We have been recognized as the Top Workplace by the Houston Chronicle in 2022 and are the 2023 Gulf South Winner of the Ernst & Young Entrepreneur of the Year.

We provide a competitive salary along with comprehensive benefits. Our work environment is both casual and professional, fostering continuous learning and growth within the company.  If you're passionate about growth, creativity, and making a real impact, join our innovative team! We are growing and are seeking a Coordinator to join our Remote Interpreting Services Team.

Coordinator, Remote Interpreting Services

Coordinate remote language services between customers and language professionals and provide interpretation and translation services by performing the following duties:

Status: Full-time

Location: Remote

Roles and Responsibilities:

General duties include:

• Support remote interpreting projects as needed
• Respond to inquiries and resolve issues submitted by customers and language professionals
• Communicate with clients regarding project status and any project-related issues
• Work closely with other key teams/team members and escalate unresolved issues to appropriate personnel
• Provide excellent customer service and fulfill customer needs to ensure satisfaction
• Ensure total client satisfaction on output quality and project completion schedules
• Follow up on requests when necessary to obtain additional information needed for remote language services projects
• Work with team members each day to ensure customer satisfaction and create long-lasting customer relationships
• Daily and constant monitoring of reports and address service requests
• Identify and review any technical problems, and communicate issue resolutions with department
• Handle sensitive and confidential data in accordance with company privacy, HIPAA, and security policies
• Assist with recruiting and onboarding interpreters
• Provide interpreting and translation services when needed for a variety of domains; legal, general medical, mental health, technical, business, and other documentation
• Audit a representative sample of calls to ensure quality and take appropriate action as required
• Provide scheduled on-call support, as needed.
• And other duties as assigned

Education/Experience:

Associate degree or equivalent from a two-year college and one to two years of related experience and/or training; or an equivalent combination of education and experience.

Required Qualifications:

• Fluency in spoken and written English Language
• Fluency in a second language (spoken and written)
• Proven de-escalation skills
• Exceptional organizational, communication, and phone skills
• Profound specialized knowledge and the ability to communicate specialized information in another language in a purposeful and target-group oriented manner
• Detail oriented and proactive
• Ability to work independently and multi-task
• Good problem-solving ability
• Excellent ability to listen
• Excellent negotiation skills
• Creativity and resourcefulness
• Excellent proficiency in general computer applications including MS Office and Word Perfect
• Willingness to work occasional extended hours to meet client project requirements and provide after-hours on-call support when required

Additional Preferred Skills:

Microsoft Word, Excel, PowerPoint, and Outlook

Customer service experience

EEO/M/F/D/V

We offer competitive salary and extensive benefits package. We offer a casual and relaxed, yet professional environment where people can learn and grow with the company. We are looking for a proactive, customer-focused, and detail orientated individual to join our In-Person Interpretation Team as we continue to grow the business.

Customer Service Representative/Scheduler, In-Person Interpretation Department

The Customer Service Representative/Scheduler will work closely with other key teams/team members to staff a variety of interpretation projects. Ensures total client satisfaction and project completion schedules. Participates in resolving problems across various functions and processes, maintains profit margin per work order. Assists in development and nurturing of client and vendor relationships.

Status: Full-time

Location: Remote

Responsibilities:

·         Organize and coordinate a variety of interpretation projects.

·         Analyze and staff interpretation requests for a variety of clients.

·         Assist in negotiation with interpreters and other contractors to ensure project completion within budget.

·         Exercise excellence in customer service.

·         Create and update work orders with up to the minute information about each assignment while ensuring there are no mistakes (e.g., double bookings, incorrect work orders, duplicate work orders, incorrect language, incorrect project codes, etc.).

·         Work closely with other team members to ensure each assignment is properly fulfilled.

·         Ensure assigned independent contractors meet MWS and client requirements.

·         Answer queries from interpreters and/or direct them to the relevant individuals when needed.

·         Respond to client queries and escalate potential problems with completion of project tasks to supervising staff in a timely manner.

·         Ensure clear and accurate instructions for each assignment are provided.

·         Carry out on-call duties on a scheduled rotating basis:

o   Emails

o   Emergencies

Requirements

·         Associate degree (A. A.) or equivalent from two-year college In Business Administration and or Linguistics or related field and two-year related experience and/or training

·         Call center & language industry experience preferred.

·         Excellent oral, written and interpersonal communication skills.

EEO/M/F/D/V

*******IN PERSON INTERPRETING*****

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Miskito and English
• It is preferred to have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience).
• Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

We are currently seeking individuals who speak both Spanish and English fluently. The freelance opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting*****

We are currently seeking individuals who speak both Spanish and English fluently. The freelance opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting*****

MasterWord Services (MWS) provides language services solutions in over 250 languages, across four different continents. Services we provide include Translation, Localization, Onsite Interpreting, Video Remote Interpreting (VRI), and Over-the-Phone Interpreting (OPI) Services. Our clients include some of the world’s largest businesses, government entities, healthcare organizations, educational institutions and not-for-profit organizations. 

This is an onsite, project-based position supporting the Deaf and Hard of Hearing community in an educational setting, with an anticipated duration of approximately 9 months, although the assignment may be shorter or longer depending on project needs. During periods when school is not in session or assignment needs are reduced, the interpreter may be asked to provide interpreting services in other settings based on business needs 

Status: Full-time (project-based position) 

Location: Houston, TX (On-site) 

Certification Requirements: BEI or RID Certification 

Roles and Responsibilities: 

General duties include without limitation: 

• The Interpreter provides American Sign Language (ASL) interpretation, transliteration, and sight translation to facilitate effective communication for Deaf and Hard of Hearing individuals using consecutive and simultaneous interpreting methods, as appropriate. 
• Adhere to NAD/RID Code of Professional Conduct 
• Adhere to and follow all MasterWord ISO required processes in reporting, escalation and documentation. 
• Adhere to the MasterWord Communication Plan for all internal and external communications. 
• Attend scheduled division specific events when applicable. 
• Includes but not limited to: provide effective communication interpretation services to members of the Deaf and Hard of Hearing community both in-person and remotely in diverse industry settings 
• Support the Deaf and Hard of Hearing Department with internal interpretation needs for Deaf/HH staff, operational needs, and other duties for the division as assigned. 
• Provide observational feedback on operational or service adjustments that may be needed such as the recommendation for a Certified or Qualified Deaf Interpreter 
• Demonstrate MasterWord’s core values at all times in conjunction with any MasterWord performed duty or responsibility. 
• Perform other duties as assigned, including record and file retention, general office support, and serving as backup receptionist and administrative assistant when needed.

Required Qualifications:  

• 
  Associate’s degree or higher is preferred or five (5) years of compensated interpreting experience preferred or equivalent combination of education and experience. 
• Broad Knowledge of Deaf culture, the ASL interpreting field, basic linguistics, and medical terminology in American Sign Langue and English.
• Progressive experience in medical interpretation settings working within diverse organizations and multi-cultural environments. 
• Must be willing to work occasional extensive hours to meet possible client needs and provide after-hours on call support on a scheduled rotating basis. 
• Exceptional oral and written communication skills.

EEO/M/F/D/V 

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Chinese Mandarin and English
• Prefer - Interpreting or language proficiency certification 
• Prefer - 6 months+ experience
• No experience required (you will need to pass training and testing)
• Have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience) are required.

Community interpreting experience is preferred.

We are currently seeking individuals who speak both Kinyarwanda and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

This is for In-Person Interpreting!

Join Our Team of Remote Polish Interpreters!

Fluency in Polish and English, combined with a passion for helping others through language, makes you an ideal candidate for MasterWord’s Remote Interpreting Services (RIS). As RIS continues to grow, we’re excited to offer you a fantastic freelance opportunity!

Why Join Us?

• Flexible Work Hours: Log in during weekdays or weekends, whenever it suits you!
• Remote Work: Enjoy the comfort of working from home.
• Impactful Role: Help bridge communication gaps in various industries, including healthcare.

What We’re Looking For:

• Bilingual Skills: Fluent in both Polish and English.
• Interpretation Experience: Informal or professional experience is welcome.
• Tech-Savvy: High-speed internet and a computer/laptop are essential. Interpretation is done via a soft phone using Google Chrome or Mozilla Firefox.
• Quick Onboarding: Complete our onboarding process, including pre-assessment, interview, training, and language testing, within 72 hours.
• Healthcare Experience: Preferred but not required (e.g., pharmacy tech, nursing home, hospital, hospice, etc.).

Ready to Make a Difference?

If this sounds like the perfect fit for you, please apply!

Join us at MasterWord and be part of a dynamic team making a real impact through language! 🌟

**********This Is For Over the Phone Interpreting*********Must be living in USA*****

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Urdu and English
• Prefer - Interpreting Certification or
• Prefer - 6 months experience or 
• No experience required (you will need to pass training and testing)
• Have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience) are required.

Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

MasterWord Services, Inc. (MWS) is an award-winning company and our dedication to our clients and employees make us a leader in the language service industry.

MWS has provided translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MWS is a company comprised of talented language and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Interpretation in person (consecutive & simultaneous), over video (VRI), or over Phone (OPI). Our clients include some of the world's leading businesses, government entities, and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry's quickest response times, within 24 hours; seven (7) days per week, 365 days a year.

Thank you for your interest in MasterWord's Remote Interpreting Services (RIS).  

**********This Is For Remote Interpreting*********

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Khmer (Cambodian) and English
• Prefer - Interpreting Certification or
• Prefer - 6 months experience or 
• No experience required (you will need to pass training and testing)
• Have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience) are required.

MasterWord Services, Inc. (MWS) is an award-winning company and our dedication to our clients and employees make us a leader in the language service industry.

MWS has provided translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MWS is a company comprised of talented language and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Interpretation in person (consecutive & simultaneous), over video (VRI), or over Phone (OPI). Our clients include some of the world's leading businesses, government entities, and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry's quickest response times, within 24 hours; seven (7) days per week, 365 days a year.

Join MasterWord as a Karen-English Interpreter!

Are you fluent in both Karen, S'gaw and English? Do you have a passion for helping others? MasterWord is looking for dedicated individuals to join our team as interpreters based in the USA. This flexible role allows you to make a positive impact on those with limited English proficiency.

Why Join Us?

• Flexible Hours: Work weekdays at your convenience.
• Make a Difference: Help bridge communication gaps for those in need.
• Professional Growth: Gain valuable experience in the interpretation field.

Requirements:

• Informal or professional interpretation experience.
• Fluency in both Karen S'gaw and English.
• Completion of our onboarding process within 72 hours (includes interview, training, and language testing).
• High-speed internet connection and a computer/laptop..
• Location: MUST BE USA BASED

Preferred Experience:

• Background in the healthcare industry (e.g., pharmacy tech, nursing, hospital volunteering, etc.) is a plus, but not required.

Ready to make a difference? Apply now and join our mission to support those with limited English proficiency. We look forward to working with you soon!

We are currently seeking experienced Spanish<>English interpreters. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact on the community in which you live and serve, please follow the instructions to apply.

Requirements:

• Have formal or professional interpretation experience**
• High-level fluency in both Spanish and English
• It is preferred to have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience).
• Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

Interpreter must be able to commute for In -Person assignments within the Colby, KS Market

MasterWord Services, Inc. (MWS) is an award-winning company and our dedication to our clients and employees make us a leader in the language service industry.

MWS has provided translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MWS is a company comprised of talented language and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Interpretation in person (consecutive & simultaneous), over video (VRI), or over Phone (OPI). Our clients include some of the world's leading businesses, government entities, and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry's quickest response times, within 24 hours; seven (7) days per week, 365 days a year.

We are currently seeking individuals who speak both Spanish and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting Assignments*****

Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

We are looking for individuals who speak both Spanish and English fluently and are looking for an opportunity to make a difference in the community by helping those who do not speak English. If you meet the requirements listed below and are looking for the flexibility of working on an as-needed basis, we are interested in seeing your resume. **********This Is for In-Person Interpreting*********

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Spanish and English
• Prefer - Interpreting or language proficiency certification 
• Prefer - 6 months+ experience
• No experience required (you will need to pass training and testing)
• Have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience) are required.

Community interpreting experience is preferred.

We are looking for individuals who speak both Spanish and English fluently and are looking for an opportunity to make a difference in the community by helping those who do not speak English. If you meet the requirements listed below and are looking for the flexibility of working on an as-needed basis, we are interested in seeing your resume. **********This Is for In-Person Interpreting*********

Requirements:

• Have informal or professional interpretation experience
• Are fluent in both Spanish and English
• Prefer - Interpreting or language proficiency certification 
• Prefer - 6 months+ experience
• No experience required (you will need to pass training and testing)
• Have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience) are required.

Community interpreting experience is preferred.

We are currently seeking experienced Spanish<>English interpreters. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact on the community in which you live and serve, please follow the instructions to apply.

Requirements:

• Have formal or professional interpretation experience**
• High-level fluency in both Spanish and English 
• Preferred - experience supporting Child Protection and Adult Protection Services
• It is preferred to have at least a two-year degree (or equivalent from two-year college or technical school; or six months to one year of related experience and/or training; or equivalent combination of education and experience).
• Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

Interpreter must be able to commute for In -Person assignments within the Adams County, Colorado Market

We are currently seeking individuals are American Sign Language (ASL) Interpreters. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting*****

Fluency in both Vietnamese and English is essential. This role offers the chance to make a meaningful impact in your community by assisting those with limited English proficiency.

Why You’ll Love This Role:

• Make a Difference: Help bridge the language gap and support your community.
• Flexible Hours: Enjoy the flexibility to balance work with your personal life.
• In-Person Interpreting: Engage directly with individuals who need your language skills.

What We’re Looking For:

• Bilingual Skills: Fluency in both Vietnamese and English.
• Interpretation Experience: Whether informal or professional, your experience is valuable.
• Preferred - experience supporting Child Protection and Adult Protection Services
• Educational Background: A two-year degree is preferred, but equivalent experience and training are also considered.
• Healthcare Experience: Preferred but not required. Relevant roles include pharmacy tech, nursing home staff, hospital volunteer, and more.

Passionate about helping others and meet the requirements? Apply now to join our team and start making a positive impact today!

We are currently seeking individuals who speak both Burmese and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting*****

Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

MasterWord Services, Inc. (MWS) is an award-winning company and our dedication to our clients and employees make us a leader in the language service industry.

MWS has provided translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MWS is a company comprised of talented language and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Interpretation in person (consecutive & simultaneous), over video (VRI), or over Phone (OPI). Our clients include some of the world's leading businesses, government entities, and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry's quickest response times, within 24 hours; seven (7) days per week, 365 days a year.

We are currently seeking individuals who speak both Arabic and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting*****

We are currently seeking individuals who speak both Swahili and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

This is for In Person Interpreting!

Job Location: Adams County, Colorado

Description:

Seeking individuals fluent in both Korean and English to make a difference in the community by helping those who do not speak English. This opportunity offers flexibility for working on an as-needed basis.

For In-Person Interpreting in Adams County, Colorado!

Requirements:

• Informal or professional interpretation experience
• Fluency in both Korean and English
• Preferred: Interpreting Certification or 6 months experience 
• Preferred - experience supporting Child Protection and Adult Protection Services
• No experience required (training and testing will be provided)
• At least a two-year degree or equivalent experience
• Healthcare industry experience is preferred (e.g., pharmacy tech, nursing, hospital volunteer, etc.)

About MasterWord Services, Inc. (MWS):

MWS is an award-winning company dedicated to clients and employees, making us a leader in the language service industry. We have provided translation and interpreting services to over 300 organizations in over 250 languages across four continents. Our team of talented language and project management specialists prioritize quality and offer a wide array of language services, including technical translations and interpretation (in-person, video, and phone). Our clients include leading businesses, government entities, and non-profits globally. We deliver a broad spectrum of solutions in all languages with one of the industry’s quickest response times, available 24/7, 365 days a year.

Ready to make a difference? Apply now and join our team in the Dallas, TX region!

We are currently seeking individuals who speak both Karen/S'gaw and English fluently. The opportunity we currently have available allows the successful candidate to make a difference in their community by helping those with limited English proficiency. If you meet the requirements below and are looking for flexibility in your work hours and the ability to make a positive impact to the community in which you live and serve, please follow the instructions to apply.

*****This is for In Person Interpreting Assignments*****

Experience in the healthcare industry experience is preferred, although not required (for example, pharmacy tech/pharmacist, nursing home, hospital, hospice, patient tech, practicum hours as part of a nursing program, pharmaceutical rep, CNA, LVN, RN, volunteering at a hospital, etc.).

MasterWord Services, Inc. (MWS) is an award-winning company and our dedication to our clients and employees make us a leader in the language service industry.

MWS has provided translation and interpreting services to over 300 organizations, in over 250 languages, across four different continents.

MWS is a company comprised of talented language and project management specialists who make quality a priority. We provide a wide array of language services, such as Technical Translations, Interpretation in person (consecutive & simultaneous), over video (VRI), or over Phone (OPI). Our clients include some of the world's leading businesses, government entities, and non-profits across the globe. We deliver a broad spectrum of solutions in all languages and one of our industry's quickest response times, within 24 hours; seven (7) days per week, 365 days a year.